Chain of Cosmetic Clinics across UAE
Chain of Cosmetic Clinics across UAE
Size: 15 clinics / 600 staff
The Challenge
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Handling sensitive health data, including before-and-after patient photos
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Inconsistent data practices across franchise-operated clinics
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CCTV and biometric access systems in clinical areas
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High staff turnover affecting consistency of training
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Overlapping requirements from UAE PDPL and health authority regulations
The Solution
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Built RoPA through interviews across a sample of clinics and head office
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Developed health-data specific policies, including patient photo consent and retention rules
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Standardised data protection practices across the franchise network
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Delivered role-specific training for clinical and front-desk staff
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Established an incident register and breach response process
Outcome
Clinic managers said the standardised approach finally gave them consistency across locations rather than each clinic interpreting the rules differently. The group has since operated without a single reportable data incident and uses its compliance standing as part of its patient trust messaging.
